Shipping and Returns

Shipping and Returns Policy

Thank you for visiting and shopping at Topiary Dog. 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 business day of receipt.

  • Sendle orders are shipped next business day
  • Australia Post orders are shipped within 2 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email and/or text message with your tracking number once your order has shipped. The tracking number will be active within 24 hours.


Topiary Dog is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside of Australia. If you reside outside of Australia you are welcome to contact us at and we will create a custom  quote

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the carrier. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.

Topiary Dog will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Call 0403960022
  2. Or alert us at

We will file a claim with the shipping carrier. We will replace or refund your order if the package is not located following investigation. Allow up to 21 days for the investigation.


We are committed to providing quality products and ensuring each and every customer enjoys a great experience with our business.
For refunds or returns of any Topiary Dog product, please complete the contact form on our website to let us know about the issue and how we can help.

Shipping returns

Items returned are shipped at the buyers expense, and any reimbursement for shipping costs is at our discretion. 
Please complete the contact form on our website for further advice and our team will get in touch with you within 2 business days.